Our Policies

• All prices are quoted in the applicable local currency unless otherwise stated.
• Prices are subject to change without prior notice; however, confirmed bookings or orders will be honored at the agreed price.
• Any applicable taxes, government fees, or service charges will be clearly disclosed before payment.
• Promotional offers, discounts, or special pricing cannot be combined unless explicitly stated.
• Pricing errors caused by technical or administrative issues may be corrected before the service is delivered.
• Additional services requested after confirmation may result in additional charges, which will be communicated and approved before processing.

 

Fuel Policy

• Vehicles are provided with the fuel level stated in the rental or delivery agreement.
• Customers are expected to return the vehicle with the same fuel level.
• If the vehicle is returned with less fuel than received, the customer will be charged for the missing fuel along with any applicable refueling service fee.
• No refunds will be provided for excess fuel remaining in the vehicle upon return unless otherwise agreed in writing.
• Fuel charges will be based on prevailing market rates at the time of refueling.

 

Cancellation Policy

• Cancellations made more than 48 hours before the scheduled service or booking are eligible for a full refund.
• Cancellations made between 24 and 48 hours before the scheduled service may be subject to a cancellation fee of up to 50% of the booking value.
• Cancellations made less than 24 hours before the scheduled service are non-refundable.
• No-shows are considered cancellations and are not eligible for a refund.
• The company reserves the right to cancel a booking due to unforeseen circumstances. In such cases, customers will be offered either a full refund or an alternative booking date.

Refund Policy

• Refund requests must be submitted within 7 days of the service date or purchase.
• Approved refunds will be processed using the original payment method unless otherwise agreed.
• Processing times typically range from 5–10 business days, depending on the payment provider.
• Refunds will not be issued for services that have already been fully delivered, except where required by law or where the company determines that service standards were not met.
• Any applicable transaction or processing fees may be deducted where permitted by law.
• The company reserves the right to request supporting documentation before approving a refund.